Standard Question Types
Wizard based survey creation for easy control of all question and answer options. Virtually every question type is supported. If you don't see the question type you need, let us know.
Radio Buttons, Check boxes, Drop Downs and Select Lists.
Choose one answer. (Radio Button)
Check all that apply. (Checkbox)
Choose exactly X of Y answers with validation. Choose as many as X of Y answers.
Text boxes, Numeric Validation and Email validation.
Unlimited length essay responses. Customizable height and width.
Consolidated contact information collection via single question.
Strongly Agree...Neutral...Strongly Disagree
Horizontal scale ratings.
Distribute values over answer choices summing to 100 with validation.
Rank answer choices with validation.
Multiple questions, Single or multiple choice answer tables or spreadsheets.
Validated Date/Time questions.
Search and Replace text within the survey. Useful with Survey Templates.
Automatic Question Numbering (including sub-section numbering) for Matrix style questions.
Access to hundreds of industry standard survey templates.
Copy entire surveys as well as individual questions for reuse.
Create a library of frequently used questions to include in future surveys.
Copy questions and scales between surveys. Create your own "Question Bank" and reuse survey sections.
Surveys can be categorized into Folders. Here you can create New Folders, Delete Folders, Move Surveys within the Folders and Set Permissions for the Folders.
Use Side-By-Side Matrix for gathering information on different dimensions for the same attributes.
Allow users to upload/attach files on the Survey.
Create dynamic "Parent-Child" relationships (Eg. State->County, or Division->Dept.)
Allow users to validate data against standardized databases like Zip Codes, Canadian Postal Codes etc.
Conjoint Surveys with real-time reporting.
MaxDiff Analysis (or Maximum Difference Scaling) to identify the best from all options/alternatives.
Analyze Text Data and segregate data in to groups.
Generate tag cloud (or weighted list in visual design) for visual depiction of user-generated tags.
Advanced Multimedia Type Questions with various data types and analysis options.
Set up Survey using The American Customer Satisfaction Index (ACSI) an economic indicator that measures the satisfaction of consumers across the U.S. economy. It is produce\ d by the National Quality Research Center (NQRC) at the University of Michigan in Ann Arbor, Michigan.
Advanced Questions / Survey Logic
Advanced survey logic gives you the ability to customize the path your respondents take through your survey. You can skip entire sections based on how your respondents answer. Quotas are also supported to ensure a balanced sample. If you don't see the exact survey logic you need, let us know.
Validation for required responses.
Randomize answers choices to prevent bias.
Sophisticated multi-level branching and survey paging. Includes branching to the end of the survey.
Allow only X answers to a question with branching.
Quota based on multiple questions and custom variables.
Dynamic questions based on answers to previous questions.
Dynamically replace question/answer text. Answer to question, answer to answer, question to question, question to answer.
Dynamically present a series of customized questions based on answers to previous questions.
Randomize the presentation of questions. Randomly display only one question.
Once your survey is complete, respondents will be directed to the page of your choice.
Branch to survey complete, terminate survey, and over quota.
Use branching to chain surveys from one survey to another.
Create branching logic that is controlled by the answers to more than one question.
Create branching logic that executes at any point in the survey.
Show or hide a survey question based on single or compound logic.
Show or hide an answer in a survey question based on single or compound logic.
Surveys appear as any web page would to your respondents. Company logos, graphics and product concept images can be added anywhere in the survey.
Add page breaks after each section of the survey.
Customizable survey Headers and Footers. Add HTML and logos into the header and footer of the survey.
Customizable Thank You page.
Customizable buttons for submit and continue.
Display 'Back' button on the survey allowing respondents to go back to the previous page to edite/review response.
Display 'Exit' button on the survey allowing respondents to exit/close survey instantly.
Select the location of your survey progress bar. None is an option.
Complete branding of your survey. Insert JPG and GIF files, including your company's logo.
Each survey can contain an unlimited number of responses .
Create a simple easily remembered link to your survey (e.g. http://election2007.questionpro.com).
Each user can create an unlimited number of surveys. Free licenses are limited to 1 survey.
Each survey can contain an unlimited number of questions. Free licenses are limited to 10 questions per survey.
Insert music and movie clips, including flash, avi, mp3, quicktime etc.
Support for creating surveys in all languages, including double byte character-sets (Chinese/Japanese etc.) and Right-To-Left languages like Arabic and Hebrew.
One way to increase response rates to your surveys is to enable your surveys with Viral Marketing or as we call it Recursive Invitations. The Recursive Invitation process allows end-users (respondents) to invite other users to take the surveys.
Spotlight Report allows you to share the results of your survey in a very unique way with all the users who took your survey. The Spotlight Report allows your respondents to visually see how their responses compared to the overall survey responses.
The Review/Print option allows respondents to Review/Print their survey response after taking the survey.
Enable SSL security on the Survey for completely secure data transfer.
Email / Address Book
A web link is automatically generated when you create your survey. You can use this link to publish your survey via email or your website. The Address Book provides emailing services for matching responses with email addresses, tracking survey views and completes and sending reminder emails.
Send a link to your survey via email.
Customize the Survey Invitation Email using HTML.
Upload your email distribution list and send personalized emails to each of your respondents.
Track who has completed the survey and who has viewed the survey.
Send reminder emails to those who have not completed the survey.
Send automatic Thank You emails to respondents who complete the survey.
Other Ways to Announce
Post the survey on your website.
Print your survey from MS Word or Adobe Acrobat.
Trigger pop-up surveys on your website.
Trigger pop-up surveys to every N visitors at your site.
Trigger pop-up surveys only to visitors who have not already taken the survey.
Collecting Response Data
Surveys are hosted on our servers. Responses are automatically collected and stored on our databases. The responses are available via the same administrative account where you created your survey.
Survey responses are collected 24 x 7 automatically and viewable in real time.
Survey changes can be made while your data collection is in progress.
Automatically have survey responses emailed to you as they are collected.
Capture email addresses or external reference ID's automatically for linking with existing databases.
Allow respondents to save results and continue the survey later.
Surveys can be password protected and you may also prevent multiple submissions from the same respondent.
Survey activation/deactivation to terminate data collection.
Prevent multiple submissions from the same respondent.
Enable a password to access the survey.
Assign unique password to respondents for enhanced survey security.
Guarantee to survey researchers to protect the privacy and confidentiality of the respondents. The Respondent Anonymity Assurance (RAA) asserts that once it is enabled on a survey, although computer generated identification numbers for individuals will be generated, the survey researcher will not have access to both the respondent's email address as well as the response data at the same time.
Online Reports / Real-Time Data
Line charts are created automatically in real-time while responses are collected.
All of your survey results displayed on one page.
Make your results public via a web link with optional password protection.
Multiple choice calculations are included in summary and individual question results.
View individual responses and delete any invalid responses.
MS Excel data export contains email address book stats, raw response data and basic frequency reports.
Comma Separated File (CSV) file export
Create reports based on how groups of respondents answered to questions.
Create reports based on time. Useful for Creating Weekly/Monthly/Quarterly Reports
Create reports based on Email Lists/Custom Variables. Very useful for creating meaningful segments of data for Reporting.
MS PowerPoint export contains Reports with neatly formatted Graphs/Charts and basic frequency reports.
Create SPSS Command files and direct import data into SPSS
Multiple criteria segmentation is a mechanism to allow for data segments across multiple questions. For example, you could create a data-segment where Gender = Male OR AGE > 25 etc.
Online Address Book for address import, mailout and tracking of respondents.
Seamless e-mail integration with company databases.
Transparent support for respondent ID sharing and tracking inbound to survey.
Transparent support for respondent ID tracking and transfer to secondary survey or database.
Customer ID import and export for respondent tracking and for followup survey mailout.
Crosstab / Segmentation and Banner Tables
A crosstab is the cross referencing or comparison of two questions to determine how they are interrelated. A crosstab gets its name from the layout of variable definitions into rows and columns.
Each response is coded with the respondent's location based on an IP address mapping.
The Trend Analysis module allows you to plot aggregated response data over time. Analyzing trends is useful in detecting patterns in survey responses that could lead to future quality problems, and in forecasting future demand periods.
Grouping analysis gives you the ability to segment your data for analysis based on one or more survey responses. Enabling filters on your data offers the capability to analyze data based on gender or age for example.
Banner tables allow you to visualize and view your data relative to a single question. For example, if in your survey, one of the questions is "Where are you from?" - You can see how different users responded to all the questions in your survey, based on that question.
Total Unduplicated Reach and Frequency Analysis is used to identify a subset of items that, when taken together, maximizes the net level of consumer interest in a superset of choices. Example: you've just tested consumer interest in 10 proposed new ice cream flavors but marketing constraints only allow you to introduce three flavors. TURF can identify the three flavors that, taken together, generate the highest net level of interest for the total line.
With the Dropout Analysis option, you can dive into your drop-out rates (users not completing the survey.) The dropout analysis takes a look at all the users who have not completed the survey and gives you a snapshot view of where they "dropped out" ie. the last question they completed successfully.
Fundamentally Gap Analysis is a very simple concept. For each attribute, the difference between the expectation and delivery is measured and sorted from highest to lowest. It effectively highlights the attributes you need to focus on.
Data and System Integration Tools
The Report Scheduler is a recurring and automated interface to automatically email reports on a periodic basis. Typically this is used in a long running survey (transactional surveys) where you have a continuous data collection stream.
The Automated FTP Upload option allows you to receive periodic "data dumps" or reports that SurveyAnalytics generates for any of your surveys to be uploaded to an FTP Server of your choice.
Action Alerts enable you to be notified immediately when someone answers in a particular way to your questions in your survey. For example, if you had a "Satisfaction" question and you would like send out an email to your Customer Service Manager, every time someone chooses a low satisfaction score you could use the Decision Support System to do this.
Import data already collected (via other means) into the system for TURF Analysis.
Embedded Popup Surveys to post on your website.
Full integration with Google Analytics to gain insights into your website traffic and marketing effectiveness.
Integration with Omniture/Site Catalyst with one place to measure, analyze, and optimize integrated data from all online initiatives across multiple marketing channels.
Professional Language Translations - Get Surveys translated at a click of the button.
Salesforce AppExchange Data Integration
Automatically send your survey to your Salesforce.com database.
Multi-User Collaboration Tools
Add users under one organization with survey/data/report sharing access between accounts under the same organization. User accounts can share (optional) surveys with other user accounts with view, copy, or edit permissions. Folder and row level permissions are available.
Library accounts allow an organization to create a standard collection of surveys that are available to their organization as templates. Users in the organization can copy these surveys to their own administrative account to conduct their own studies.
If you are part of a Multi-User License, you can setup a single look and feel (stylesheet) that all users within your organization can use.